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 Outstanding Service Quality

Outstanding Service Quality

Home Media Awards Outstanding Service Quality

Outstanding Service Quality

Qingdao was recognized as a “Top Ten Supplier” at the SAIC-GM Automotive Aftermarket Supplier Summary & Recognition Conference.

As a long-term partner of the automaker, the plant asserted its performance in terms of market strength and service quality against more than 400 suppliers.

Qingdao has been supplying SAIC-GM with cooling-water and vacuum hoses for the aftermarket for almost 19 years. The plant has staff permanently managing its aftermarket activities for SAIC-GM and offers dedicated customer services for the aftermarket business. A cross-departmental team responds rapidly to special requests. This includes operating a product store at the customer’s plant.

“When it comes to aftermarket business, we have always adhered to the principles of high efficiency, high quality and high flexibility in order to meet the customer’s demand for differentiated services and to ensure solid market growth with reference to maintenance for the customer,” declares Michael Hu, the general manager in Qingdao.